...suits the needs of both large and small
local authorities...

Benefits Departments follow a very particular workflow to process applications for housing benefits. Serengeti have invested a substantial amount of time to understand this very intricate process as set out by DWP. We have not attempted to develop our product without the input of both, a large as well as a small authority so we can suit the needs of both. The product development commenced in summer 2004 and was completed in autumn 2006.

Key Features:

- Benefits specific workflows
- Workbaskets for each group
- Fully automated document scanning
- Rich annotation of scanned documents
- Automated letter generation
- Escalation
- Alternatives for work allocation
- Audit Trails
- Integration with leading Council Tax & Benefits Systems

SCREEN SHOTS OF BENEFITS MODULE
SCREEN SHOTS OF REVENUES MODULE
ROYAL BOROUGH OF WINDSOR AND MAIDENHEAD
BERWICK UPON TWEED