Clients

Serengeti Systems have an extensive client base, with clients based in the education, housing, local government and commercial sectors all across the UK.

Over the past 8 years we have delivered a large number of very successful solutions on behalf of our clients. Full details of specific projects and references are available upon request.

The following provides an overview of some of our recent projects.

August 2009 – Sutton Housing Partnership selects H-CRM

Sutton Housing Partnership are an existing Serengeti client having invested in the e-intranet Document Management solution in 2008.

As part of their continuous drive for improvements to services and customer satisfaction, SHP identified the need to implement a Customer Relationship Management solution.

Following an extensive review of the market they selected the new Serengeti H-CRM solution as it will fully meet their needs both now and for the future.

July 2009 – Newcastle University

Newcastle University can trace its origins to a School of Medicine and Surgery, established in Newcastle upon Tyne in 1834. As one of the UK's leading universities, its reputation rests on the quality of its teaching, its outstanding research, and its work with the regional and local community, businesses and industry.

The Universities requirements were for a Document Management solution to manage electronic files, convert paper documents to electronic documents and integrate with its corporate SAP systems. The scope of the project is to support the operation of a new Student and Administrative Services building, including a significant reduction in the physical quantity of documents to be maintained. The system must support a policy of minimising the amount of hard copy documents currently generated, used and stored.

The University undertook a rigorous procurement process and selected Serengeti Systems and its e-intranet EDRMS. Two of the key criteria for making this decision included:

June 2009 – SOHA Housing selects H-CRM

SOHA Housing is a social landlord based in Oxfordshire where they run and manage over 5,200 properties, making them one of the largest registered social landlords in Oxfordshire.

As part of their plans for continuous improvement SOHA had been looking to implement a Customer Relationship Management solution to support their drive to improve communications both with their Tenants and external contacts. Following a lengthy review of potential solutions it was recognised that whilst there are a number of potential solutions available, all of them require considerable development and customisation before they can be utilised effectively. This leads to considerable additional costs and time for implementation.

SOHA have selected the Serengeti H-CRM Housing Case Management solution as it provides them with a solution which has been specifically developed for Housing Associations. This means that the system can be implemented quickly and efficiently without requiring a large degree of customisation.

June 2009 – Havebury Housing

The Havebury Housing Partnership is a young organisation dedicated to the provision of good quality affordable homes and housing services in West Suffolk. HHP have selected the e-intranet EDMS to support their plans to modernise their internal business processes. The initial scope of the project will include the Development and Support departments.

May 2009 – Trafford Housing Trust

Trafford Housing Trust is an independent housing company set up by the government following the stock transfer of 9,000 homes under the previous ownership of Trafford Metropolitan Borough Council. Trafford Housing Trust has selected the e-intranet EDMS as their corporate repository for all documents and housing records. The scope of their new Customer Hub project will include integrating e-intranet with both Lagan Frontline CRM and Northgate iWorld Housing systems.

Jan 2009 – Hertford Regional College

Based over two sites in Broxbourne and Ware, Hertford Regional College was formed from the merger of Ware College and East Herts College in the early 1990s. Since then the College has grown in size, currently employing 900 staff, and also in reputation. The College is currently in the process of building and extending their current Campus to support the increasing numbers of students.

To support this development Hertford Regional College have selected the e-intranet EDMS solution to provide a corporate repository for all of their documents and records. The initial scope of the project is to provide a solution within the Student Records Department for capturing and managing all Student files.

In addition the College will implement the new e-intranet Forms Module to support their move away from paper processes. The College has ambitious plans to extend the use of the EDMS across the College over the next 2-3 years.

November 2008 – Writtle College

Writtle College campus is a unique place. It is set in its own 220 hectare estate with landscaped gardens, working animal units, construction areas, workshops and retail, business and leisure operations. There is a lively community atmosphere on campus, with students from over 50 different countries.

The majority of our students spend a large proportion of their course time using the diversity of the natural and built environments on campus for case study work, practical learning and hands-on work experience and business training. To support the continued developments and growth of the College they have selected the e-intranet EDMS from Serengeti Systems to provide a repository for all College documents and records.

Initial projects will include the management of all Academic and Quality Services documents. Writtle College are committed to extending the use of e-intranet across the Campus to significantly improve access and the management of all documents and records.

September 2008 – Chester & District Housing Trust

Chester & District Housing Trust was set up in November 2000 to receive the transfer of over 6,900 properties from Chester City Council. As at 1st December 2006 the Trust owns, manages and maintains 6205 homes. One of the key drivers for the Trust is to maintain and improve its excellent services to its customers and tenants. To support these aims the Trust has selected the e-intranet EDRMS from Serengeti Systems to provide a solution to manage all Housing, Staff and Finance records.

The initial project is within the Housing Department to provide a solution for capturing and managing all Tenancy and Property Records. This includes both the ability to scan and capture scan paper records and correspondence as well as manage all electronic records and contacts.

One of the key deliverables of the project is to integrate with the existing Northgate iWorld Housing solution to allow Staff to access documents directly from their standard business applications.

August 2008 – Sutton Housing Partnership

Sutton Housing Partnership is an Arms Length Management Organisation or ALMO set up to manage council housing and to bring investment and improvements to homes across the borough. Although the housing stock is still owned by the Council, Sutton Housing Partnership is responsible for providing day-to-day management of housing services to over 7000 tenants and 1400 leaseholders. To support the delivery of services to these tenants SHP have selected to invest in implementing the e-intranet EDMS provided by Serengeti Systems.

The initial scope of the project is to provide a solution for managing all Tenant and Property Records. The project included both transferring all historical records into the new EDMS as well as provide an integrated solution for capturing and managing all new documents and correspondence.

March 2008 – Robert Gordon University

The Robert Gordon University is a dynamic modern University with an international reputation for providing high quality education from Undergraduate to PhD level. With a diverse and exciting range of degree programmes in Nursing, Business, Law, Engineering, Science, Computing, Art, Design, Architecture, Pharmacy and Health Sciences, all taught in state-of-the-art facilities. To support the Universities plans for the future it has selected to pilot the e-intranet EDMS within the Academic Affairs Department within the University.

The University recognises that it needs to modernise its approach to managing its documents and records and sees this as the first step in developing a more electronic working environment. This project will see all of the University management and committee papers being managed within the e-intranet EDMS. This will provide significant benefits in allowing wider controlled access as well as to ensure compliance with legislative requirements.

January 2008 - Anniesland College

Anniesland College is located in the West End of Glasgow, 3 miles from the city centre and has two campuses, Hatfield and Balshagray. The College is proud of its reputation as a friendly community college and has been awarded the Charter Mark and Investors in People.The college is organised into 7 schools and supports some 8,000 students covering a wide range of subjects.

The College is currently undergoing a major rebuilding program at its Hatfield campus. The new campus will provide state of the art facilities for all Students and staff. As part of the project the College wanted to look for ways to rationalise its use of space and reduce the storage of paper records.

Anniesland College selected the e-intranet EDMS from Serengeti Systems as they were looking for an integrated solution to manage all documents, files and records centrally within the College.

By implementing e-intranet the system would enable all documents to be controlled and managed in a secure environment. The College identified two main areas to Pilot the e-intranet system before extending its use across all of the College.

Finance Department - chose to implement the solution to capture and manage all finance documents and invoices received by the College. In addition to capturing the images, the solution also provides the facility to distribute the images for approvals electronically

Human Resources Department - wished to implement the e-intranet solution to store and manage all documents generated and received within the HR Department. This includes: Staff Records, Pension Records, Payroll Records, Job Applications and all supporting documents, etc.

November 2007 - SEPA (Scottish Environmental Protection Agency)

SEPA (Scottish Environmental Protection Agency) are Scotland's environmental regulator and adviser. As well as its role in controlling pollution, it works with others to protect and improve the environment.

The Scottish Government has recently initiated an ePlanning Efficient Government Programme and as a statutory consultee, SEPA has a critical role to play in contributing to this new modern system by promoting better access to information and a speedier exchange of information.

To support these plans SEPA have selected the e-intranet Electronic Document Management Solution to provide a central repository for all Planning related documents and records.

By implementing the e-intranet EDMS and providing a close integration with their internal Business system, SEPA will be able to support the requirements for online consultations and the ability to share documents electronically

November 2007 – North Shropshire District Council

Serengeti Systems continue to add to its impressive list of local government clients when North Shropshire DC selected Serengeti’s e-Intranet corporate ERDMS system. e-Intranet is a fourth generation browser based electronic document and records management system (ERDMS) built on the world renown Oracle platform.

North Shropshire’s decision to deploy Serengeti Systems software followed a rigorous procurement process which recognised that e-Intranet is one of the most advanced EDRMS systems currently installed throughout the demanding local government market. Integration to various back office systems and Public Access was also a key criteria for North Shropshire in choosing Serengeti Software.

The initial project focused on the Planning Dept and went live in October 2007, this included the back-scanning of all existing planning documents; Stuart Thomas, Head of Development Control at NSDC said “the council is really pleased with the new system and we are seeing the benefits already. The professional manner in which Serengeti Systems integrated the system and trained users meant that there was very little disruption to the department as the system went live. ”

It is now anticipated that Environmental Services will be the first to follow with e-intranet in 2008. Serengeti System’s well developed implementation methodology means that minimal disruption is caused to council business as the system is installed. Once the core system is live further council departments are brought online with minimal cost and disruption, and at a time scale that suites the department and the council. This means that the benefits are quickly realised by each department by improving the service delivery and information available to the public.

August 2007 - North Glasgow College

North Glasgow College are developing a dazzlingly impressive new first-rate learning environment for thousands of new and returning students in August 2008. The new build has been developed close to the original Campus and will provide state of the art facilities for Staff and Students alike. Prior to the move into the new building the Senior Management Team of the College recognises that they need to rationalise the way that documents and records were stored.

North Glasgow College selected the e-intranet Document Management Solution to provide a corporate repository for all of their documents and records. The system will provide the facility to Scan and capture all documents and to hold them securely whilst allowing appropriate Users access to the records via the user-friendly browser interface.

The system will be implemented initially within the following areas: HR Department - managing all staff records and personal development plans Student Administration - managing all student records and associated documents. Principals Office - to capture and manage all post and correspondence

The system will be extended to further departments, including Finance, in time.