Relationship Management for Housing
Serengeti believes in products being developed in close partnership with the target markets.
As a result Serengeti's CRM Offering for Housing delivers:
- Excellent integration with key housing systems in the market, e.g. Northgate iWorld, IBS, etc.
- Integration with telephony and caller line identification
- Immediate access to tennent profiles as soon as the call comes in
- Excellent case management expected from a mid range solution
- Access to knowledgebases
- Three level complaints management
- Database independency and based on latest browser technologies
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Customer Relationship Management