Module: Housing Records
Housing Associations are at the front line managing substantial property portfolios and serving the needs of their tenants. All Housing Associations provide a wealth of vital services to their clients and require the support of sophisticated systems to support these activities.
One of the biggest issues facing any Housing Association is how to manage the vast quantities of paper records and files generated within this process.
Due to the nature of managing the business and supporting their tenants, each stage of the process needs to be documented. This can lead to significant records being held against each Tenant, Tenancy and Property.
Serengeti recognises these issues and has worked with a number of the UK's leading Housing Associations to provide solutions to assist in meeting these demands.
Key Requirements for managing Housing Records:
- Manage and store all Housing records, documents, notices and certificates - electronic and scanned images
- Provide simple search and retrieval based: on attributes held against the documents, processes applied to the case/file, against the content, against its associated documents/records
- Provide full integration with all leading Housing Systems & Business Applications - allows users to call documents directly from within the application
- Provide secure remote access - allowing for distributed working environments
- Apply and manage appropriate permissions, at the documents level, to ensure that only authorised users and staff have access
- Full audit trail to monitor activities and access
- Provide Process based Workflow to ensure all documents are processed in line with business requirements
- Provide people-centric Workflow to allow for ad-hoc processing and meeting information requests
- Apply and monitor all statutory and company retention policies and review procedures
- Automate the capture of incoming forms, with full OCR/ICR and Barcode recognition
- Seamless integration with Intranet or Internet - allow Tenants to view their own records & files, as required
The e-intranet Housing Records Module provides all of the above functionality within a simple User-Friendly browser interface.
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