Housing Solutions
All Housing Associations are facing considerable challenges moving forward in utilising technology to improve the services they provide to their Tenants and Customers. Most organisations are looking to rationalise their business processes, improve their customer experiences and to deliver real value. One of the key issues within this market is the need to address the large volumes of documents and records which are generated on a daily basis.
Serengeti has considerable experience of implementing solutions on behalf of its Housing Clients to deliver these savings.
Within a Housing Association there are a number of key issues which need to be addressed. These include:
- Housing Records - managing Tenancy Records, Tenant Agreements and correspondence
- Human Resources - an essential element of any organisation is to retain and develop its staff. Effective records management can support this.
- Finance - managing all aspects of the Finance process, including but not limited to Invoices, etc
- Property Records - managing contracts, certificates, reports
Housing CRM